The American Samoa Telecommunications Authority is apologizing to customers for an unexpected outage of service that occurred at 8:09 PM Tuesday.
The outage disrupted internet access for residential and corporate business customers on Tutuila, Aunu’u and the Manu’a.
According to a press release from ASTCA, the American Samoa Hawaii Cable Company which provides ASTCA with its current bandwidth was informed by the Southern Cross Cable Network Operations Centre of a major unplanned outage due to “an issue on US segment E.”
The Southern Cross Cable Network has been contracted by the Samoa Submarine Cable Company (SSCC) linking Samoa and American Samoa to the newly installed Tui Cable.
The Southern Cross NOC Manager said in an email that their attention is completely focused on identifying the root cause of the problem and are taking remedial action.
The ASTCA’s Technical Team is awaiting an official outage incident report from the ASH’s BlueSky team.
Meanwhile, internet service was restored at 11:33 the same evening.
In the same release, ASTCA said the Hawaiki Cable is expected to be ready for service on the second week of July.
ASTCA thanks customers for their continuous support .
