About 250 individual customers (<3% of total) are without ASTCA landline and Internet service due to storm-related problems with the “drop line” that connects their individual home or business to the fully operational ASTCA network. Their lines will be repaired next week when the weather improves.
Although high winds affect the drop lines of individual ASTCA customers, the network is resilient, due to underground burial of most ASTCA trunk lines and the use of more than two dozen generators that power ASTCA facilities and mobile cell sites during ASPA power outages.
ASTCA may suffer localized outages during the bad weather forecast for Friday night and Saturday, and will restore service as soon as the weather conditions allow.
To report a problem, please call Customer Service at 699-3000. ASTCA Customer Service is open 24 hours a day, every day of the year.
The patience of the public, and the cooperation of our First Responder partners and the ASG Emergency Operations Center (EOC) are deeply appreciated.
Photo: ASTCA
